Service Desk Technician

<h2>Overview</h2> <p>AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test &amp; Evaluation, Engineering &amp; Analysis, and Training. &nbsp;<strong><em>U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance.</em></strong></p> <h2>Responsibilities</h2> <p>As a Service Desk Technician, you will have the opportunity to do the following:</p> <ul> <li>Provide&nbsp;first-level contact and problem resolution for all users with assigned software application problems.&nbsp;</li> <li>Resolve&nbsp;as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.&nbsp;</li> <li>Respond&nbsp;to users requests for technical assistance in person, via phone or electronically.&nbsp;</li> <li>Act as a liaison between customers and internal support staff to assure accurate problem interpretation.</li> <li>Assist&nbsp;with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation</li> <li>Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead</li> <li>Inform&nbsp;and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation</li> </ul> <h2>Qualifications</h2> <ul> <li>2+ years' experience in a Service Desk environment</li> <li>CompTIA Security + REQUIRED</li> <li>Secret Clearance!</li> </ul> <h2>Pay Transparency Statement</h2>AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $50,000.00/Yr. - USD $70,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. <h2>EEO Statement</h2>EEO Race/Sex/Disability Status/Veteran Status