We exist to create positive change for people and the planet. Join us and make a difference too!Job Title: Client Success Coordinator Location: PretoriaPurpose of the RoleTo support the Client Success team with the administration of client transition fees, ensuring clients receive timely and accurate communication and invoices.Key Responsibilities & Accountabilities:<ul><li>Issue transition-fee notifications and confirmations to clients through Salesforce.</li><li>Arrange for the relevant transition-fee invoices to be raised and issued.</li><li>Maintain accurate client, case and communication records within Salesforce.</li><li>Monitor responses and follow up with clients where required.</li><li>Escalate client questions, objections or concerns to the appropriate team member.</li><li>Track completed and outstanding notifications and invoices.</li><li>Support the wider team with transition-related administration.</li></ul>Skills: <ul><li>Excellent written and verbal communication skills.</li><li>Fluent in English</li><li>Strong organisational skills with the ability to prioritise and manage multiple cases simultaneously.</li><li>High attention to detail and accuracy</li><li>Confident using digital systems; Salesforce experience is helpful but not essential.</li><li>Good organisational skills and ability to manage a high volume of tasks</li></ul><ul><li>Knowledge of SAP or similar ERP systems</li></ul><ul><li>Client-centric and service-driven</li><li>Proactive and responsive</li><li>Agile and adaptable in a fast-paced operational environment</li></ul>#LI- KW1 #LI-HYBRIDAbout UsBSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

Client Services Intern

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