About This Role
<p><b>Client Services and Support Analyst, Part-Time (32 hours)<br />Schools FINS Enterprise - Remote - California</b><br /><br />The Client Services and Software Support Analyst will provide high-quality, friendly, and prompt support and training services for Harris School Solutions QSS/OASIS software. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment. As a Client Services and Support Analyst, this person will be part of a team dedicated to providing exceptional service to K-12 and County Office of Education customers primarily on the U.S. West Coast.<br /><br />Occasional travel may be required to client sites, user groups, and conferences. Travel is expected to be less than 25% annually.<br /><br /><b>What will be your impact:</b></p><ul><li>Provide quality support to our clients, employing a high degree of service and timeliness of resolution.</li><li>In addition to the Professional Services team, provide end-user in-person and online training resources.</li><li>Assisting the Professional Services and Support teams in developing and maintaining end user training documentation.</li><li>Lead webinars and software training classes for our clients.</li><li>Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application-related issues and questions.</li><li>Diagnose software issues/bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient, and effective manner.</li></ul><p></p><p><b>The ideal candidate will meet many, if not all, of these requirements:</b></p><ul><li>Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner.</li><li>Polished presentation skills</li><li>Experience providing software training to CA K-12 school districts.</li><li>Excellent troubleshooting and analytical problem-solving skills</li><li>Excellent oral and written communication skills</li><li>Highly-developed organizational skills and time management ability</li><li>Ability to work independently on assigned projects, as well as in a team atmosphere</li><li>Highly motivated, flexible, adaptable nature</li><li>Ability to learn quickly in a fast-paced, challenging, and ever-changing environment</li><li>Well-versed in supporting apps on a hybrid Linux Back-end/Windows Front-end applications</li><li>Knowledge of Postgres and SQL Server databases;</li><li>Experience with client-server applications</li><li>Knowledge/experience with business intelligence query tools is preferred</li><li>Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred</li></ul><p></p><p>Pay rate: $40.00 - $45.00 USD per hour.</p>