About This Role
<p><b>Why Ryan?</b></p><ul><li>Competitive Compensation and Benefits</li><li>Business Connectivity Reimbursement (Phone/Internet)</li><li>Gym Membership or Equipment Reimbursement</li><li>LinkedIn Learning Subscription</li><li>Flexible Work Environment</li><li>Tuition Reimbursement After One Year of Service</li><li>Accelerated Career Path</li><li>Award-Winning Culture & Community Outreach</li></ul><br />Ryan’s Property Tax team is looking for an experienced and driven Customer Service Team Manager to lead a high-performing client support function in our Manchester office in MediaCity.<br><br>This is a fantastic opportunity for a motivated leader who thrives in a fast-paced, results-focused environment. You will play a key role in shaping team performance, delivering outstanding client service, and driving operational excellence across the customer journey.<br><br>As a Team Manager, you will be responsible for developing and inspiring a team of associates, ensuring service standards are consistently exceeded, and identifying opportunities to enhance client relationships and contribute to business growth.<p></p><p><b>Key Responsibilities:</b></p><p>Leadership & Team Performance</p><ul><li><p>Lead, coach, and motivate a team of customer service professionals to deliver exceptional client experiences.</p></li><li><p>Set clear objectives and performance standards, ensuring accountability and high levels of engagement across the team.</p></li><li><p>Foster a positive, high-performance culture built on ownership, collaboration, and continuous improvement.</p></li></ul><p></p><p>Operational Excellence</p><ul><li><p>Monitor key performance indicators and service metrics to ensure delivery against service and operational targets.</p></li><li><p>Identify process improvement opportunities and implement initiatives to enhance efficiency and service delivery.</p></li><li><p>Act as the escalation point for complex client queries, ensuring issues are resolved quickly and effectively.</p></li></ul><p></p><p>Client Experience & Business Growth</p><ul><li><p>Support the identification of upsell and cross-sell opportunities by ensuring the team proactively engages with clients.</p></li><li><p>Work closely with internal teams to align service delivery with wider business objectives and client needs.</p></li><li><p>Use performance data and customer insights to drive proactive engagement and continuous improvement.</p></li></ul><p></p><p>Team Development</p><ul><li><p>Provide ongoing coaching, mentoring, and development to support team members’ growth and career progression.</p></li><li><p>Conduct regular performance reviews, providing constructive feedback and recognising achievements.</p></li><li><p>Create an inclusive, motivated, and collaborative team environment.</p></li></ul><p></p><p><b>Education & Experience:</b></p><ul><li><p>Proven experience managing or leading customer service or client support teams.</p></li><li><p>Strong leadership and coaching skills with the ability to motivate teams to achieve and exceed targets.</p></li><li><p>Excellent communication, problem-solving, and decision-making abilities.</p></li><li><p>Experience working in a fast-paced, performance-driven environment.</p></li><li><p>A commercially minded approach with the ability to identify opportunities to enhance client value.</p></li><li><p>Strong organisational skills and the ability to manage multiple priorities effectively.</p></li></ul><p></p><p><b>Why Join Ryan?</b></p><p>Ryan is a global leader in tax services and software, helping clients manage complex tax challenges and maximise financial performance. By joining our Property Tax team, you will:</p><ul><li><p>Be part of a collaborative and growing team in Manchester</p></li><li><p>Have opportunities for career development and leadership growth</p></li><li><p>Work within a dynamic, client-focused environment</p></li><li><p>Contribute to a company that values innovation, performance, and people</p></li></ul><p></p><p>#LI-RW1</p>