Pharmacy Dispatcher - PRN

<h2>Overview</h2> <p></p> <p>&nbsp;</p> <p><strong>Symbria Rx Services</strong> is a&nbsp;<strong>P</strong><strong>harmacy Dispatcher</strong>&nbsp;to add to our growing team at our Pharmacy in <strong>Woodridge, IL.</strong></p> <p>&nbsp;</p> <p>The primary responsibility of the Dispatcher is to be the point of contact for the pharmacy employees, drivers, and client communities to ensure the time pick-up and delivery of pharmacy deliveries. Responsibilities include route support, overseeing STAT processes, ensuring timely and accurate deliveries, and problem-solving proof of deliveries. Strong communication skills, attention to detail, and knowledge of pharmacy operations are essential for success in this role.&nbsp;</p> <p>&nbsp;</p> <p><strong></strong></p> <h2>Responsibilities</h2> <p>• Coordinate the dispatching of pharmacy delivery drivers, ensuring timely and accurate delivery of medications to customers and healthcare facilities.</p> <p>• Manage emergency medication orders and urgent deliveries, prioritizing critical requests and communicating with pharmacies, drivers, and customers to ensure prompt resolution.</p> <p>• Maintain and optimize delivery schedules to meet customer demand while maximizing efficiency and minimizing delivery times.</p> <p>• Serve as the primary point of contact for pharmacy staff, delivery drivers, client communities, and external stakeholders, handling inquiries, resolving issues, and providing updates on delivery status.</p> <p>• Maintain accurate records of delivery activities, including order details, delivery times, customer feedback, and incident reports. Track and prepare reporting on quality metrics.</p> <p>• Ensure the accuracy and completeness of medication deliveries, address any discrepancies or concerns, and follow up with pharmacies and customers to confirm delivery satisfaction.</p> <p>• Adhere to pharmacy regulations, safety protocols, and HIPAA guidelines in handling medication orders, delivery information, and customer data.</p> <p>• Collaborate with pharmacy staff, dispatch team members, delivery drivers, and other departments to optimize workflow, resolve operational challenges, and improve overall service quality.</p> <p>• Provide training and support to new dispatchers and delivery drivers, ensuring they understand protocols, procedures, and customer service expectations.</p> <p>• Identify opportunities for process improvement, implement best practices, and contribute to the development of strategies to enhance dispatch operations and customer satisfaction.</p> <p>• Any and all duties as assigned.</p> <h2>Qualifications</h2> <p><strong>To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required:&nbsp;</strong></p> <ul> <li>High school diploma or general education degree (GED).&nbsp;</li> <li>Experience in dispatching, logistics, transportation, or a similar field; minimum one year experience. This could include roles such as dispatcher assistant, logistics coordinator, or related positions.&nbsp;</li> <li>Strong verbal and written communication skills needed to effectively communicate with drivers, clients, and other stakeholders.&nbsp;</li> <li>Excellent organizational skills and attention to detail to manage delivery schedules, track orders, and ensure accuracy in medication handling.&nbsp;</li> <li>Ability to adapt in a dynamic work environment, make independent decisions, maintain organization, prioritize, and multi-task.&nbsp;&nbsp;&nbsp;</li> <li>Proficiency in using dispatching software, Microsoft knowledge, GPS systems, and other computer programs strongly recommended.&nbsp;</li> <li>Strong communication skills, both verbal and written, with the ability to communicate effectively with pharmacy staff, customers, and delivery personnel.&nbsp;</li> <li>Teamwork and collaboration skills to work effectively with diverse teams and contribute to a positive work environment.&nbsp;&nbsp;</li> <li>Ability to work a flexible schedule as operational needs dictate, including nights, weekends, and holidays to support a 24-hour pharmacy operation.&nbsp;&nbsp;</li> </ul> <p><strong>QUALIFICATIONS PREFERRED&nbsp;</strong></p> <ul> <li>Additional education or certification in pharmacy technology or healthcare administration.&nbsp;</li> <li>Prior experience in pharmacy operations, dispatching, logistics, or a related field is preferred, especially in a 24-hour environment.&nbsp;</li> <li>Knowledge of pharmacy regulations, medication safety practices, and HIPAA compliance requirements.&nbsp;</li> </ul> <p><strong>Why work for us?</strong></p> <p><strong>We are a</strong> <strong>100% employee-owned company through an Employee Stock Ownership Plan (ESOP).</strong><strong> You, along with your co-workers, have an ownership stake in this company</strong>! For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to&nbsp;deliver patient-centered care to the geriatric population in&nbsp;senior-living and post-acute&nbsp;settings.</p> <ul> <li>Medical, Dental, and Vision Insurance</li> <li>Short/long Term Disability Insurance</li> <li>Flexible Spending Accounts (FSA)</li> <li>Employee Assistance Programs</li> <li>Paid Time Off (PTO) and Tuition/CEU Reimbursement</li> </ul> <p><em>Symbria’s Talent Team handles candidate communication directly rather than utilizing outside agencies; if interested in this role, direct application to the job posting and contact with a Symbria talent team member is recommended.</em></p> <p>&nbsp;</p> <p>EOE</p>