Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice PresidentPosition Information<ul><li>Job Title: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM</li><li>Job Level: C-12</li><li>Department: Foundational Services - Production Operations</li><li>Location: Chennai, India</li></ul>Position SummaryThis role focuses on improving monitoring effectiveness by identifying optimization opportunities across multiple event sources and enhancing alert quality.The candidate is expected to have a broad understanding of how different monitoring sources operate within production environments and contribute to improving signal quality through data-driven insights.Key Responsibilities<ul><li>Analyze alerts across diverse monitoring sources and identify optimization opportunities</li><li>Contribute to reduction of alert noise through tuning and improvement initiatives</li><li>Work across monitoring domains (infrastructure, application, batch, network, and mainframe) to improve alert effectiveness</li><li>Develop a functional understanding of how different monitoring sources generate and trigger events</li><li>Identify recurring patterns and support data-driven improvements across event streams</li><li>Collaborate with cross-functional teams to enhance monitoring coverage and quality</li><li>Support adoption of intelligent/AI-driven approaches for improving alert efficiency and reducing manual effort</li></ul>Required Qualifications<ul><li>8–12 years in monitoring, event management, or production support environments</li><li>Exposure to multi-domain monitoring environments (e.g., infrastructure, application, batch, network, or mainframe)</li><li>Functional understanding of how monitoring systems generate alerts (no deep technical expertise required)</li><li>Demonstrated contribution toward alert reduction or monitoring improvement initiatives</li><li>Strong analytical mindset with ability to identify patterns in event data</li></ul>Technology Stack / Exposure Areas (High-Level)<ul><li>Event Management Platforms: Netcool, BigPanda, Splunk (or similar)</li><li>Monitoring Tools: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM</li><li>Batch / Workload Monitoring: AutoSys or similar tools</li><li>Log Analytics / Data Handling: Splunk, ELK, or equivalent</li><li>Automation / AI (Good to have): Exposure to scripting or AI-assisted optimization approaches</li></ul><ul></ul>------------------------------------------------------<h2>Job Family Group: </h2>Technology------------------------------------------------------<h2>Job Family:</h2>Infrastructure------------------------------------------------------<h2>Time Type:</h2>Full time------------------------------------------------------<h2>Most Relevant Skills </h2>Please see the requirements listed above.------------------------------------------------------<h2>Other Relevant Skills </h2>For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.

Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President

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