Customer Service Representative

<h2>Overview</h2> <p>AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test &amp; Evaluation, Program Mission Support, Engineering &amp; Analysis, and Training.</p> <h2>Responsibilities</h2> <ul> <li>Act as the first step in a multi-tiered support to Military Sailors and their families.</li> <li>Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.</li> <li>Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.</li> <li>Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.</li> <li>Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.</li> <li>Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.</li> </ul> <h2>Qualifications</h2> <ul> <li>Secret Clearance Eligible (U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance)</li> <li>Four (4) years’ experience, or three (3) years with Associates degree, or two (2) years with Bachelor’s degree related experience in customer service and responding to requests for information</li> <li>The ability to work in a fast-paced environment with the flexibility to work nights and weekends</li> <li>The ability to type at least 30 WPM</li> <li>Spanish speakers please apply!</li> </ul> <h2>Pay Transparency Statement</h2>AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $21.72/Hr. - USD $22/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. <h2>EEO Statement</h2>EEO Race/Sex/Disability Status/Veteran Status