We are seeking a highly motivated and experienced Senior KYC Analyst at the C11-Manager level to join our dynamic team. The successful candidate will be responsible for managing the periodic KYC refresh process for our EMEA country clients. This role requires a deep understanding of KYC regulations across the EMEA region, exceptional communication skills, and the ability to handle complex KYC records. The Senior KYC Analyst will also play a key role in training junior team members, driving process improvements, and ensuring a seamless client experience.<h2>Key Responsibilities</h2><ul><li>Periodic Refresh Management: Oversee and manage the end-to-end periodic KYC refresh process for clients in the EMEA region, ensuring timely and accurate completion of all reviews.</li><li>Complex Case Management: Act as a subject matter expert for complex KYC records, providing guidance and resolution for challenging cases.</li><li>Team Mentorship and Training: Train and mentor junior KYC analysts, fostering their professional development and ensuring high-quality work output from the team.</li><li>Process Improvement: Identify opportunities for process enhancements and efficiency gains within the KYC workflow. Lead and participate in projects aimed at improving the overall KYC process.</li><li>Client Management: Serve as a key point of contact for EMEA clients, addressing their queries and ensuring a high level of client satisfaction. Proactively manage client relationships to prevent escalations.</li><li>Quality Assurance and Escalation Management: Ensure that all KYC records meet the highest quality standards and regulatory requirements. Handle any potential escalations with professionalism and efficiency.</li><li>Support Team Leadership: Provide support to the Team Lead on various ad-hoc activities, projects, and initiatives as required.</li></ul><h2>Qualifications and Skills</h2><ul><li>Experience: Proven experience in a senior KYC/AML role, with a strong focus on the EMEA region.</li><li>KYC/AML Knowledge: In-depth knowledge of KYC/AML regulations and requirements across various EMEA jurisdictions.</li><li>Communication: Excellent verbal and written communication skills are essential for interacting with clients, team members, and senior stakeholders.</li><li>Analytical Skills: Strong analytical and problem-solving skills with the ability to work on complex KYC cases.</li><li>Leadership and Training: Demonstrated ability to train and mentor junior team members.</li><li>Client Focus: A strong commitment to delivering excellent client service and managing client relationships effectively.</li><li>Teamwork: Ability to work collaboratively in a team environment and support team objectives.</li><li>Proactive Attitude: A proactive approach to identifying and resolving issues, with a focus on continuous improvement.</li><li>Education: A bachelor's degree in Finance, Business, or a related field is preferred. Professional certifications such as CAMS are a plus.</li></ul><h2>Preferred Qualifications</h2><ul><li>Certifications: Professional certification such as CAMS (Certified Anti-Money Laundering Specialist) is highly preferred.</li><li>Language Skills: Proficiency in a foreign language relevant to the EMEA region is a significant advantage.</li><li>Technical Skills: Familiarity with AI tools and their application in enhancing KYC processes is a plus.</li><li>Education: A bachelor's degree in Finance, Business, or a related field.</li></ul>------------------------------------------------------<h2>Job Family Group: </h2>Operations - Services------------------------------------------------------<h2>Job Family:</h2>Business KYC------------------------------------------------------<h2>Time Type:</h2>Full time------------------------------------------------------<h2>Most Relevant Skills </h2>Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------<h2>Other Relevant Skills </h2>For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.

KYC Senior Analyst - Markets- C11

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