Citi is looking for a Client Onboarding Analyst to join its Treasury and Trade Solutions (TTS) onboarding team, playing a key role in delivering accurate and timely account opening and maintenance services for internal stakeholders. In this role, you will manage end-to-end documentation processing and account administration functions that directly support the quality and efficiency of Citi's client onboarding operations. This is an opportunity to build deep operational expertise within a structured, process-driven environment at one of the world's leading financial institutions.<h2>Responsibilities</h2><ul><li>Manage the end-to-end account opening and maintenance process, including documentation issuance, review, system setup, and daily tracking of in-progress and pending cases to ensure timely and accurate completion.</li><li>Handle physical document processing and scanning activities as part of the daily operational workflow, maintaining high standards of accuracy and organisation throughout.</li><li>Monitor service delivery against defined service level agreements, identifying gaps and implementing process adjustments to consistently meet quality and efficiency targets.</li><li>Coordinate with internal teams and stakeholders to resolve account-related queries, escalate issues where appropriate, and maintain clear and professional written and verbal communication throughout.</li><li>Maintain full compliance with internal policies, regulatory requirements, and procedural guidelines, applying sound judgement to identify and escalate control or risk concerns.</li><li>Identify opportunities to improve existing workflows and contribute to process changes that enhance the accuracy and efficiency of account servicing operations.</li><li>Develop and maintain up-to-date knowledge of onboarding products and procedures through continuous on-the-job learning, supporting colleagues and senior stakeholders as a subject matter resource.</li></ul><h2>Required Qualifications & Skills</h2><ul><li>Bachelor's degree or equivalent practical experience in a relevant field.</li><li>Fluent written and spoken English, with the ability to communicate clearly and professionally with internal stakeholders across multiple teams.</li><li>Demonstrated ability to manage high volumes of structured, detail-oriented work in a time-sensitive environment while maintaining accuracy and consistency.</li><li>Proficiency in Microsoft Office applications, with the ability to use standard tools to manage, track, and report on operational tasks.</li><li>Proven capability to work both independently and collaboratively within a team, with strong organisational skills and the ability to prioritise effectively under pressure.</li><li>Competence in handling escalated or urgent cases with composure, managing expectations professionally and resolving issues in a structured and timely manner.</li></ul><h2>Beneficial Skills & Qualifications</h2><ul><li>2–5 years of experience in documentation review, account maintenance, or cash product operations within a financial services environment.</li><li>Familiarity with account onboarding processes or client data administration within a banking or financial institution.</li><li>Prior exposure to client interaction or internal stakeholder management within an operational or administrative setting.</li></ul><h2>What We Offer</h2>At Citi, you will be part of a collaborative TTS onboarding team that values precision, accountability, and continuous improvement. This role offers a stable and structured environment where you can develop your operational expertise and build a strong foundation within a global financial institution known for its scale and impact.<ul><li>On-site role with a consistent, structured working environment that supports clear routines and focused day-to-day delivery.</li><li>Continuous learning through on-the-job training, helping you build end-to-end product knowledge and grow within the onboarding function.</li><li>Exposure to cross-functional teams and internal stakeholders, broadening your understanding of how operational functions support a global banking institution.</li><li>A clearly defined role with the opportunity to develop subject matter expertise and take on greater responsibility over time.</li><li>Access to Citi's global network, professional development resources, and employee wellbeing programmes.</li></ul>Apply now to bring your operational precision and attention to detail to a team where the quality of your work has a direct impact on Citi's onboarding standards and internal service delivery.------------------------------------------------------<h2>Job Family Group: </h2>Customer Service------------------------------------------------------<h2>Job Family:</h2>Institutional Client Onboarding------------------------------------------------------<h2>Time Type:</h2>Full time------------------------------------------------------<h2>Most Relevant Skills </h2>Please see the requirements listed above.------------------------------------------------------<h2>Other Relevant Skills </h2>For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.

Officer, Client Onboard Intermediate Analyst

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