Additional Considerations (if any):Night & Weekend Shifts Required-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: DemonstratorDepartment: GroceryFLSA: Non-ExemptGeneral Function:Provides prompt, efficient and friendly customer service. Prepares a demonstration of a product for the customers in the store. Offers customers samples of the product, explains the product and makes suggestions for preparation.Core Competencies:<ul><li>Partnerships</li><li>Growth mindset</li><li>Results oriented</li><li>Customer focused</li><li>Professionalism</li></ul>Reporting Relations:Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service ManagersDirect Reports: NonePrimary Duties and Responsibilities:<ul><li>Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.</li><li>Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.</li><li>Makes an effort to learn customers’ names and to address them by name whenever possible.</li><li>Assists customers by: (examples include)</li></ul><ul><li>escorting them to the products they’re looking for</li><li>securing products that are out of reach</li><li>loading or unloading heavy items</li><li>making note of and passing along customer suggestions or requests</li><li>performing other tasks in every way possible to enhance the shopping experience.</li></ul><ul><li>Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.</li><li>Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.</li><li>Prepares product for sampling.</li><li>Offers samples to customers.</li><li>Answers customers’ product related questions.</li><li>Explains products and makes suggestions on preparation.</li><li>Organizes items needed to do demonstration.</li><li>Insures adequate supplies are available.</li><li>Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.</li><li>Maintains strict adherence to department and company guidelines related to personal hygiene and dress.</li><li>Adheres to company policies and individual store guidelines.</li><li>Reports to work when scheduled and on time.</li></ul>Secondary Duties and Responsibilities:<ul><li>Stocks supplies needed for demonstration.</li><li>Assists in other areas of store as needed.</li><li>Performs other job related duties and special projects as required.</li></ul>Education and Experience:High school or equivalent experience. Less than six months of similar or related work experience.Physical Requirements:<ul><li>Must be physically able to perform light work exerting up to 20 pounds of force occasionally; up to 10 pounds of force frequently; and a negligible amount of force constantly to move objects.</li><li>Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.</li><li>Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.</li></ul>Knowledge, Skills, Abilities and Worker Characteristics:<ul><li>Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.</li><li>Ability to do simple addition and subtraction; copying figures, counting and recording.</li><li>Must have the ability to have increased contact with people, interview or advise people.</li></ul>Working Conditions:This position is exposed to dirt, noise, and potential electrical shock on a daily basis. This is a fast pace work environment.Equipment Used to Perform Job:Grill and kitchen utensils.Contacts:Has daily contact with the general public.Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

Demonstrator

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