<h2>Overview</h2> World Travel Holdings is seeking Customer Service Representatives who are passionate about helping others and thrive in a fast-paced, virtual environment. In this role, you’ll handle inbound service and reservation calls with a focus on one-call resolution—ensuring every customer interaction is efficient, positive, and memorable.   What We Offer <ul> <li>Pay: $15/hour plus bi-weekly incentives.</li> <li>Training: Paid initial training and ongoing development to support your growth and success.</li> <li>Equipment: We’ll provide you with the computer equipment and headset needed to work remote.</li> <li>Support: Our internal support team is available real-time to help you be successful.</li> <li>Benefits: Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more.</li> <li>Travel Perks: Experience the industry through discounted cruises, access to travel agent rates, and more.</li> </ul> About the Company World Travel Holdings is the nation’s largest cruise agency and an award‑winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, we offer a people‑focused culture with a strong commitment to employee engagement and remote work. Learn more: WorldTravelHoldings.com   <h2>Responsibilities</h2> Key Responsibilities <ul> <li>Handle 2–3 inbound service and reservation calls per hour with efficiency and professionalism.</li> <li>Accurately process requested changes to existing reservations in a timely manner.</li> <li>Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.</li> <li>Utilize available resources to efficiently handle customer requests independently and accurately.</li> <li>Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer.</li> <li>Remain accessible and responsive via phone, email, and chat during scheduled work hours.</li> <li>Consistently meet or exceed performance goals and maintain productivity standards.</li> <li>Engage in team meetings and training to build knowledge and stay informed of company initiatives.</li> </ul> <h2>Qualifications</h2> Qualifications <ul> <li>Schedule Adherence: Reliable and available to work a full-time schedule between 35-45 hours/week based on business needs</li> <li>Service-Oriented: Ability to consistently deliver exceptional customer service by resolving issues efficiently, aiming for one-call resolution, and maintaining a high level of attention to detail.</li> <li>Tech Savvy: Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office. </li> <li>Communication: Ability to communicate through all mediums (verbal, listening, written) and confidence to make outbound, follow-up calls to customers.</li> <li>Receptive: Open to receive coaching feedback through regular meetings and apply learnings.</li> <li>Dexterity: Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.</li> <li>Remote: Self-motivated and adaptable to succeed in a structured virtual call center with reliable internet (at least 5.0 Mbps upload / 10 Mbps download).</li> <li>Workspace: Must have a private, distraction-free workspace where you can focus. To avoid overlap, your home office must be in a different residence from any other World Travel Holdings remote employee.</li> </ul>   Work Schedule <ul> <li>Full-time schedule (35–45 hours/week) based on business needs </li> <li>Training: Monday–Friday, 10:00 AM – 7:00 PM EST for 6 weeks </li> <li>Post-Training Schedule: Assigned shifts may fall between 10:00 AM – 11:30 PM EST, including weekends, holidays, and non-consecutive days off  </li> <li>Ongoing Scheduling: Quarterly shift bids with schedules that may range between 6:00 AM – 2:00 AM EST</li> </ul> <h2>Compensation and Benefits</h2> Compensation Overview: <ul> <li>Paid Training: $15/hour, with comprehensive onboarding and ongoing development</li> <li>Earnings Potential: Post-training compensation includes $15/hour plus biweekly performance incentives, with the opportunity to earn up to an additional $1.25 per hour</li> </ul>   Benefits Overview: <ul> <li>Comprehensive medical, dental, and vision coverage</li> <li>Company-paid life and disability insurance</li> <li>401(k) with discretionary company match</li> <li>Paid time off and holidays</li> <li>Travel discounts and employee perks</li> <li>Employee Assistance Program (EAP)</li> <li>Professional development and learning opportunities</li> </ul> EEO Statement World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.

Customer Care Representative

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