About This Role
<p><b>Key Responsibilities:</b></p><ul><li><p>Manage the daily coordination and deployment of IT equipment for new employees, working closely with hiring managers.</p></li><li><p>Coordinate the ordering and activation of mobile phones for new hires and existing employees, working directly with telecommunications vendors to resolve order, account, and service issues.</p></li><li><p>Handle requests for purchasing computers and peripherals, ensuring accurate documentation, addressing questions, and resolving concerns related to purchases and inventory.</p></li><li><p>Create Requisitions and Purchase Orders in our hardware ordering system for refilling office hardware stock and on behalf of the customers.</p></li><li><p>Create shipping labels and track orders from placement to delivery, ensuring that packages meet customer specifications and arrive on time.</p></li><li><p>Investigate and resolve any shipping delays, verifying that purchase orders match shipments.</p></li><li><p>Assist in managing and monitoring inventory control systems, ensuring equipment is available and accounted for.</p></li><li><p>Evaluate and prioritize business-critical hardware for the organization.</p></li><li><p>Deploy new computers to employees and new hires.</p></li><li><p>Collaborate with the Procurement Team to address asset tracking, equipment redeployments, and basic PC/MAC repairs and troubleshooting.</p></li><li><p>Provide high-level desktop support by resolving configuration issues, reviewing changes with clients, and maintaining documentation for desktop deployment procedures.</p></li><li><p>Field incoming technical support requests from both local and remote end users with a focus on excellent customer service.</p></li><li><p>Provide occasional support and troubleshooting for meeting-room audio/visual and collaboration technology.</p></li><li><p>Maintain an incident management system to track technical problem histories and resolutions.</p></li><li><p>Participate in special projects and perform administrative tasks as required.</p></li></ul><p><br /><b>Required Qualifications:</b></p><ul><li><p>1+ years of experience deploying Windows and MacOS computers, with a preference for experience using Intune and Jamf.</p></li><li><p>Bilingual proficiency in English and French, with the ability to communicate effectively with both technical and non-technical stakeholders.</p></li><li><p>Strong knowledge of Windows 11, including the ability to diagnose, troubleshoot, and resolve hardware/software issues.</p></li><li><p>Proficiency in Microsoft applications: Word, Excel, and Outlook.</p></li><li><p>Experience supporting and troubleshooting meeting-room audio/visual and collaboration technology, including conferencing equipment, displays, cameras, microphones, and Microsoft Teams Rooms or similar platforms.</p></li><li><p>Excellent communication skills in both written and verbal formats, with the ability to work collaboratively in a team environment.</p></li><li><p>Superior attention to detail, organizational skills, and the ability to prioritize effectively.</p></li><li><p>A strong commitment to providing high-quality customer service.</p></li><li><p>A willingness to continue learning and improving technical skills.</p></li></ul><p><br /><b>Preferred Qualifications:</b></p><ul><li><p>Experience working in a support role for a software organization.</p></li><li><p>ITIL knowledge and experience.</p></li><li><p>Familiarity with ITSM ticketing systems and ServiceNow.</p></li><li><p>Experience deploying equipment to a remote workforce.</p></li><li><p>Previous experience with Jaggaer is a plus.<br /> </p></li></ul><h2><b>Salary Range:</b></h2><p>The hiring range for this role is $50,000 to $65,000 CAD per year.<br />Final compensation will be based on experience, skills, market conditions, and internal equity.</p>