The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. Responsibilities:<ul><li>Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records</li><li>Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool</li><li>Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records</li><li>Acts as expediter for chasing up 1st level escalations within the KYC Ops organization</li><li>Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary</li><li>Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected</li><li>Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary</li><li>Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time</li><li>Conduct calibration sessions to standardize knowledge across Checkers</li><li>Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements</li><li>Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month</li><li>Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times</li><li>As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements</li><li>Monitor and track KYC documentation completion to ensure minimal past dues</li></ul>Knowledge/Experience: <ul><li>2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.</li><li>Good command of reading and writing English.</li><li>Good PC skills with ability to pick up new software systems.</li><li>Co-operative, proactive with high sense of responsibility & teamwork</li><li>Ability to work under pressure and in a volatile environment</li><li>Attention to details with high accuracy in work; Strive for process improvement.</li><li>Display the ability to prioritize effectively to meet routine processing deadlines</li><li>Flexible enough to work as per Business timings.</li><li>ACAMS certified (an advantage)</li></ul>Qualifications: <ul><li>University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.</li></ul>Skills: <ul><li>Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business.</li><li>The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes.</li><li>Strong analytical skills and time management skills, excellent attention to details</li><li>Excellent written and verbal communication skills and aptitude in communicating with senior management</li><li>Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications</li><li>Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness</li><li>Ability to work well under pressure and tight time frames</li><li>Pro-active, flexible, have good organizational skills and must be team player.</li><li>Ability to work in a dynamic environment</li></ul>------------------------------------------------------<h2>Job Family Group: </h2>Operations - Services------------------------------------------------------<h2>Job Family:</h2>Business KYC------------------------------------------------------<h2>Time Type:</h2>Full time------------------------------------------------------<h2>Most Relevant Skills </h2>Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------<h2>Other Relevant Skills </h2>For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.

Compl AML KYC Analyst 2

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