About This Role
<div><div><p><b><span>Core responsibilities of the position include, but are not limited to, the following:</span></b><span> </span></p></div><div><ul><li><p><span><span>Technical phone<span> </span></span></span><span><span>support to customers </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Documentation of all customer communication through internal ticketing system, Team Support.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Diagnosing software issu</span><span>es<span> </span></span><span>and b</span><span>ugs,</span><span><span> </span>p</span><span>e</span><span>rforming a</span><span>ppropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner. </span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Learning, understanding,<span> </span></span><span>imp</span><span>lementi</span><span>ng</span><span><span> </span>and training on a variety of software applications </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Identification and communication of<span> </span></span><span>additional</span><span><span> </span>r</span><span>evenue streams/opportunities </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Providing regular and timely status reports and progress of assi</span><span>gned wor</span><span>k to the Manager of Support Services</span></span><span> </span></p></li></ul><p></p><p></p><div><p><b><span>Essential Qualifications: </span></b><span> </span></p></div><div><p><span><span> </span></span><br /><span><span>The desired candidate m</span><span>ust poss</span><span>ess a high level of initiative, a</span><span>ptitude<span> </span></span><span>and<span> </span></span><span>energy<span> </span></span><span>in<span> </span></span><span>order to</span><span><span> </span>succeed in a fast-paced environment. We also<span> </span></span><span>desire</span><span><span> </span>several of the following attributes:</span></span><span> </span></p></div><div><ul><li><p><span><span>1-2 years c</span><span>ustomer<span> </span></span><span>service experience in a technical environment<span> </span></span></span><b><span>required</span></b><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience working within or as a vendor f</span><span>or local</span><span><span> </span>government tax appraisal, assessment and collection groups a plus</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Familiarity with using CRM Platforms to document all customer communication</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>History of use with Microsoft 365, Teams, and VOIP systems preferred</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Demonstrated ability to leverage AI-assisted tools to improve research, docum</span><span>entatio</span><span>n, troubleshooting, and overall productivity.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to identify customer business challenges and communicate opportunities for p</span><span>rocess impr</span><span>ovement, automation, or AI-driven solutions.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to<span> </span></span><span>analyze</span><span><span> </span>custo</span><span>mer</span><span><span> </span>workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong organizational skill</span><span>s wit</span><span>h the ability to prioritize competing demands while maintaining attention to detail.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Commitment to continuous learning and adoption of emerging technologies and best practices.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.</span></span><span> </span></p></li></ul><p></p><p></p><p><span>Salary range: $65,000 - $75,000 USD per year.</span></p></div></div></div>