We exist to create positive change for people and the planet. Join us and make a difference too!Job Title: Client Support Advisor Work Model: Hybrid with 3 days in the office Location: Poland (Warsaw)Are you passionate about helping people, solving problems, and creating exceptional experiences? If so, this could be the perfect opportunity for you! Due to growth, we're looking for a Client Support Advisor to join our existing Client Services Team based in Warsaw on a full-time and permanent basis. In this role, you will become the trusted first point of contact for our clients, building relationships while providing expert support and turning challenges into positive outcomes. Whether you're already experienced in customer service or looking to build a rewarding career in client support, we'll provide the training, tools, and support you need to succeed.What You'll Be Doing:Deliver Outstanding Client Experiences<ul><li>Be the friendly and professional first point of contact for clients via phone and email.</li><li>Resolve queries quickly and effectively, aiming for first-contact resolution wherever possible.</li><li>Keep clients informed with proactive updates and clear communication.</li><li>Build trust and confidence through every internal and external interaction.</li></ul>Take Ownership and Solve Problems<ul><li>Take full responsibility for client queries from initial contact through to resolution.</li><li>Handle challenges, concerns, and initial cases of dissatisfaction with empathy, professionalism, and confidence.</li></ul> Collaborate for Success<ul><li>Work closely with colleagues across multiple departments to provide a seamless client journey.</li><li>Share knowledge, best practice, and ideas with the wider team.</li><li>Contribute to a positive, supportive, and inclusive working culture.</li><li>Help drive improvements that enhance the service we deliver</li></ul> Keep Things Running Smoothly<ul><li>Process client requests accurately and efficiently.</li><li>Maintain detailed and up-to-date records across internal systems.</li><li>Ensure all work is completed in line with company standards and processes.</li></ul>What We're Looking For:<ul><li>A genuine passion for helping others and delivering a great service.</li><li>Strong communication skills with the confidence to engage with a wide range of individuals.</li><li>A calm and professional approach, especially when handling challenges or concerns.</li><li>Excellent organisational skills with the ability to manage multiple priorities.</li><li>Strong attention to detail.</li><li>The ability to take initiative to drive positive outcomes.</li><li>The ability to work independently and as part of a wider team.</li></ul>Language Requirements:To support our diverse client base, you'll need:<ul><li>Business fluency in English both written and verbal is essential.</li><li>Fluency in at least one additional European language: Polish, Dutch, German, Spanish, Italian or French. </li></ul>*Please apply by submitting your CV in English*What We Offer:The base salary for this position ranges from 84,000 - 92,400 PLN gross annually. BSI also provides flexible working hours, continuous training and development opportunities, and a wide range of flexible benefits that can be tailored to suit your lifestyle. Additional Benefits Include:🏥 Private medical insurance (Medicover Premium Plus)💰 PPK pension plan with employer contributions💵 Annual bonus based on company performance🌴 Up to 26 days annual leave🎓 Learning & development support, including language courses❤️ Life & disability insurance coverage🏋️ Multisport benefit🌟 Employee recognition programme & employee discounts🧘 Wellbeing support (EAP, Maven & flu vaccinations)👨‍👩‍👧 Enhanced parental and family leave benefitsD&I Policy BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organisation all while having fun doing great work. BSI is a community where everyone can thrive. If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.#LI-SC1 #LI-HybridAbout UsBSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

Client Support Advisor

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