The Client Manager is a pivotal role focused on delivering a best in class client experience The Client Manager is a client facing banker responsible for a seamless execution on onboarding and implementation, service coordination and credit management within the Global Network Banking team. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support. Responsibilities: 1. Relationship & Origination Support<ul><li>Maintain professional relationships with client representatives.</li><li>Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.</li><li>Identify and originate low-complexity opportunities.</li><li>Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.</li></ul> 2. Credit Management<ul><li>Manage credit requests in close coordination with various internal teams</li><li>Monitor credit lines and escalate exceptions</li></ul> 3. Onboarding & Implementation<ul><li>Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.</li><li>Oversee client documentation and facilitate client training to ensure a smooth transition.</li></ul> 4. Service Coordination<ul><li>Serve as the primary point of contact for managing and resolving client escalations.</li><li>Facilitate day-to-day operational flows and track client feedback</li></ul> 5. KYC Ownership<ul><li>Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.</li><li>Take responsibility for completing and maintaining accurate client profiles.</li></ul> Qualifications: <ul><li>Experience: 5+ years of experience in client management or a related role within the financial services industry.</li><li>Technical Skills: Product knowledge and understanding of operational processes and KYC/AML regulatory requirements.</li><li>Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously.</li><li>Problem-Solving: Proven ability to resolve client issues, manage escalations, and improve processes.</li><li>Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships</li><li>Attention to Detail: High level of accuracy and attention to detail in all aspects of work.</li></ul> Education: Refer to the table below for education requirement by job level. <ul><li>Education: Bachelor’s degree in Finance or a related field</li></ul> ------------------------------------------------------<h2>Job Family Group: </h2>Institutional Banking------------------------------------------------------<h2>Job Family:</h2>Corporate Banking------------------------------------------------------<h2>Time Type:</h2>Full time------------------------------------------------------<h2>Most Relevant Skills </h2>Please see the requirements listed above.------------------------------------------------------<h2>Other Relevant Skills </h2>For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.

AVP, Client Manager - Global Network Banking (UAE NATIONALS ONLY)

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