Additional Considerations (if any):-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Frozen Foods ClerkDepartment: Frozen FoodsFLSA: Non-ExemptGeneral Function:Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.Core Competencies<ul><li>Partnerships</li><li>Growth mindset</li><li>Results oriented</li><li>Customer focused</li><li>Professionalism</li></ul>Reporting Relations:Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service ManagersPositions that Report to you: NonePrimary Duties and Responsibilities:<ul><li>Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.</li><li>Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.</li><li>Makes an effort to learn customers’ names and to address them by name whenever possible.</li><li>Assists customers by: (examples include)<ul><li>escorting them to the products they’re looking for</li><li>securing products that are out of reach</li><li>loading or unloading heavy items</li><li>making note of and passing along customer suggestions or requests</li><li>performing other tasks in every way possible to enhance the shopping experience.</li></ul></li><li>Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.</li><li>Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.</li><li>Rotates and replenishes merchandise and ensures highest quality standards are met.</li><li>Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.</li><li>Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).</li><li>Builds end caps display and fills these areas through the week as necessary.</li><li>Unloads trucks, checks in product, puts product away, and may review invoices.</li><li>Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.</li><li>Maintains strict adherence to department and company guidelines related to personal hygiene and dress.</li><li>Adheres to company policies and individual store guidelines.</li><li>Reports to work when scheduled and on time.</li></ul>Secondary Duties and Responsibilities:<ul><li>Orders product and supplies as necessary.</li><li>Assists with inventory.</li><li>Prices products for customers as necessary.</li><li>Assists in other areas of store as needed.</li><li>Performs other job related duties and special projects as required.</li></ul>Knowledge, Skills, Abilities and Worker Characteristics:<ul><li>Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.</li><li>Ability to do arithmetic calculations involving fractions, decimals, and percentages.</li><li>Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.</li></ul>Education and Experience:No education requirement. Six months or less of similar or related work experience preferred.Physical Requirements:<ul><li>Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.</li><li>Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.</li><li>Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.</li></ul>Working Conditions:This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.Equipment Used to Perform Job:Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering systemContacts:Has daily contact with customers and suppliers/vendors.Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

Frozen Clerk

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