<h2>Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!</h2>Join the Charter Steel Commercial team as a Technical Services Engineer. Alternative job titles: Customer Technical Services, Technical Sales Engineer, Technical Services RepresentativeJob Summary: Help customers turn technical challenges into innovative steel solutions. As a Technical Services Engineer, you'll partner directly with customers to understand their application requirements, develop material specifications, and ensure Charter's products deliver the right performance for their needs. Working cross-functionally with Sales, Marketing, Planning, and Operations, you'll connect customer needs with manufacturing capabilities, resolve technical issues, and play a key role in developing new products that drive growth across a variety of industries.Position Specifics:<ul><li>Location and Travel: This is a remote position with up to 40% travel to customer locations throughout the U.S. and Charter Steel facilities in Wisconsin and Ohio. Candidates must reside in a state where Charter Steel is authorized to employ remote employees.</li><li>Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time.</li></ul>Key Responsibilities:<ul><li>Learn the specification review, MDS review, material claim processes and be able take on the process as needed.</li><li>Manage customer claims and respond to field issues/concerns.</li><li>Understand internal technical resources and leverage them in support of customer expectations.</li><li>Report significant customer technical issues to all levels of the business.</li><li>Lead and/or support New Product Development within Charter as well as partnering with the customer.</li><li>Review customer and product documents including but not limited to specifications, drawings, and material design sheets for relevancy and accuracy.</li><li>Act as a technical resource for the Sales function (both Inside and Outside Sales).</li><li>Interpret customer specifications to recommend the appropriate Charter product for a given application.</li><li>Manage the expectations of the customer by reviewing specifications to determine feasibility of the requirements for the customer application.</li><li>Recommend improvements to the customer’s process or business’s manufacturing process to support the product offering to the end customer.</li><li>Attend and participate in industry/association events in support of Charter’s products.</li><li>Arrange technical meetings between the customer and production quality and technical functions as needed to improve or develop products or solve specific issues.</li><li>Develop strong technical relationships with customers to work through issues.</li><li>Influence and suggest improvements for customer’s processes.</li><li>Follow Environmental, Quality, and Safety Management System procedures and requirements.</li><li>Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description.</li></ul>What You Will Need:<ul><li>Bachelor’s Degree in Metallurgy/Materials, Engineering or related degree or equivalent experience</li><li>Five plus years’ in process engineering or manufacturing in the production or use of Charter products or steel-making</li><li>Two plus years' experience involving customer interactions.</li><li>Strong understanding of the specialty metals or steelmaking process.</li><li>Effective written and oral communication skills.</li><li>Technical ability to understand, recommend, and raise concerns with customer specifications.</li><li>Technical ability to understand customer processes and associated technical needs</li><li>Interpersonal skills to work with individuals at all levels of an organization and utilize the internal knowledge base to solve technical problems.</li><li>Experience in coaching and influencing others to achieve results.</li><li>Proven ability to explain technical issues and influence product specifications with external and internal customers.</li><li>Proficiency in the basic features of Microsoft Office software programs.</li><li>Ability to travel up to 40%.</li></ul>Nice to Haves: <ul><li>Master’s Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree.</li><li>Experience in a related market as a customer or a supplier of steel products.</li><li>Experience in strategic planning.</li><li>Experience managing within a highly documented manufacturing quality system.</li><li>Supervisory or managerial experience in a technical discipline.</li><li>Experience with QS9000, ISO9000, and/or TS16949 quality systems.</li></ul>Take the next step in your career, apply today!About Charter SteelCharter Steel is a leading American supplier of carbon and alloy steel bar, rod and wire products, and the largest steel coil processor in North America. As a fully integrated steelmaker with locations in Ohio and Wisconsin, Charter Steel offers a full range of grade and size coiled products and vast technical service experience.Charter Steel is a member of the Charter Manufacturing family of companies.#LI-PF1#LI-REMOTE#CharterSteel#steel#fasteners#SBQ#SpringsWe offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).

Technical Services Engineer

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