About This Role
<p><b>Why Ryan?</b></p><ul><li>Competitive Compensation and Benefits</li><li>Business Connectivity Reimbursement (Phone/Internet)</li><li>Gym Membership or Equipment Reimbursement</li><li>LinkedIn Learning Subscription</li><li>Flexible Work Environment</li><li>Tuition Reimbursement After One Year of Service</li><li>Accelerated Career Path</li><li>Award-Winning Culture & Community Outreach</li></ul><br />We are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities.<br><br>This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal. <br><br>This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings. Full industry training will be provided. <br><br>This position is based Salford, MediaCity, M50<p></p><p><b>Duties and Responsibilities:</b></p><p>Client Onboarding and Engagement</p><ul><li>Proactively contact new and existing clients via outbound calls, email, and virtual meetings</li><li>Build strong early-stage relationships and create a positive first impression</li><li>Clearly explain onboarding steps, required documentation, and service processes</li><li>Ensure a smooth and efficient transition to internal delivery teams</li><li></li></ul><p>Documentation and Process Management</p><ul><li>Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data)</li><li>Ensure information is complete and accurate before handover</li><li>Maintain high-quality record-keeping and update CRM systems in real time</li><li>Monitor progress to minimise onboarding delays Ongoing Client Management s Renewals</li><li>Maintain regular contact with clients throughout the service cycle</li><li>Track contract timelines and support renewal conversations</li><li>Reinforce the value delivered and address questions or concerns</li><li>Support retention by ensuring clients understand outcomes and next steps</li><li>Identify re-engagement opportunities where appropriate</li></ul><p></p><p>Revenue Growth and Service Expansion</p><ul><li>Identify opportunities to introduce additional services, including:</li><li>Lease Consultancy</li><li>Contract Renewal Services</li><li>Additional Property Reviews</li><li>Position services in a consultative, client-centric manner</li><li>Collaborate with senior team members to convert growth opportunities</li></ul><p></p><p><b>Education and Experience:</b></p><ul><li>Strong communication skills (phone, email, virtual meetings)</li><li>Highly organised with strong attention to detail</li><li>Comfortable working to KPIs and performance targets</li><li>Ability to manage multiple clients and priorities</li><li>Confident handling client queries and managing expectations</li><li>Quick to learn and adaptable to new systems and processes</li></ul><p></p><p>Desirable but not essential:</p><ul><li>Experience in property, business rates, or professional services</li><li>Background in onboarding, account management, renewals, or sales support</li><li>Knowledge of CRM platforms and document collection workflows</li></ul>