<div><h3>Responsibilities</h3><ul><li>Provide technical and business support for Citi applications, ensuring high availability, stability, and performance of critical production systems.</li><li>Utilize strong application support knowledge to investigate issues, provide short-term resolutions, and partner with Engineering, Development, Infrastructure, and Vendor teams for long-term remediation.</li><li>Develop a comprehensive understanding of end-to-end application architecture, integrations, and business workflows.</li><li>Act as a liaison between business users, technology teams, and external vendors to resolve application and infrastructure issues.</li><li>Participate in application releases across development, testing, deployment, and production environments, including post-release validation and production readiness reviews.</li><li>Perform proactive monitoring and support of production systems using observability and monitoring tools such as Grafana, Splunk, Dynatrace, AppDynamics, OpenTelemetry (OTel), Elastic, or similar platforms.</li><li>Analyze application, infrastructure, and business transaction telemetry including metrics, logs, traces, and alerts to identify service degradation, root causes, and performance bottlenecks.</li><li>Own incident management activities, including troubleshooting, impact assessment, escalation coordination, stakeholder communication, and post-incident reviews.</li><li>Perform detailed root cause analysis using application logs, SQL queries, MongoDB queries, Unix/Linux commands, monitoring dashboards, and system diagnostics.</li><li>Support engineering initiatives focused on application reliability, performance optimization, automation, resiliency, operational excellence, and platform modernization.</li><li>Develop and maintain operational runbooks, support documentation, knowledge repositories, and standard operating procedures.</li><li>Participate in disaster recovery testing, business continuity exercises, and resiliency assessments.</li><li>Collaborate with Development and Engineering teams to prioritize defect fixes, technical debt reduction, observability enhancements, and support tooling requirements.</li><li>Identify opportunities to automate manual operational activities and improve monitoring, alerting, and support processes.</li><li>Analyze applications to identify risks, vulnerabilities, performance issues, and security concerns, recommending remediation actions where appropriate.</li><li>Leverage SQL and MongoDB to perform data analysis, issue investigation, transaction validation, and operational reporting.</li><li>Utilize Unix/Linux environments to perform troubleshooting, log analysis, application validation, scripting, and production support activities.</li><li>Drive stability, efficiency, effectiveness, and observability initiatives to improve application reliability and reduce operational risk.</li><li>Serve as a Subject Matter Expert (SME) for supported applications and provide technical guidance to team members and stakeholders.</li><li>Exercise independent judgment in resolving complex technical issues while ensuring compliance with organizational standards and controls.</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.</li></ul><h3>Qualifications</h3><ul><li>4-9 years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), Platform Support, or related technical roles.</li><li>Experience supporting distributed applications in production environments with a focus on stability, reliability, and performance.</li><li>Working knowledge of observability concepts including Metrics, Logs, Traces, Alerting, Monitoring, and OpenTelemetry (OTel).</li><li>Experience with monitoring and observability tools such as Grafana, Splunk, Dynatrace, AppDynamics, Elastic, New Relic, or similar platforms.</li><li>Strong troubleshooting and analytical skills with the ability to diagnose complex application, infrastructure, and data-related issues.</li><li>Hands-on experience writing SQL queries for data validation, troubleshooting, reporting, and production investigations.</li><li>Working knowledge of MongoDB including querying, analyzing collections, and troubleshooting application data issues.</li><li>Experience working in Unix/Linux environments, including log analysis, process monitoring, file management, shell scripting, and production support operations.</li><li>Understanding of application architecture, APIs, middleware technologies, databases, messaging systems, and cloud-based platforms.</li><li>Exposure to automation and engineering practices that improve operational efficiency and reduce manual support activities.</li><li>Experience with incident, problem, change, and release management processes.</li><li>Knowledge of issue tracking, service management, and reporting tools such as ServiceNow, Jira, or equivalent platforms.</li><li>Understanding of DevOps, CI/CD pipelines, and software development lifecycle processes.</li><li>Ability to perform root cause analysis and drive corrective and preventive actions.</li><li>Basic understanding of financial services, transaction processing, and banking applications is preferred.</li><li>Effective communication, stakeholder management, and collaboration skills.</li><li>Ability to prioritize workload, manage multiple tasks, and work effectively in a fast-paced production support environment.</li><li>Strong customer focus with excellent verbal and written communication skills.</li><li>Demonstrated ability to work independently while collaborating effectively across cross-functional teams.</li></ul><h3>Technical Skills (Preferred)</h3><ul><li>SQL</li><li>MongoDB</li><li>Unix/Linux</li><li>Shell Scripting</li><li>Grafana</li><li>Splunk</li><li>OpenTelemetry (OTel)</li><li>Dynatrace/AppDynamics</li><li>REST APIs</li><li>JSON/XML</li><li>Git</li><li>Jira</li><li>ServiceNow</li><li>CI/CD Tools</li><li>Incident & Problem Management</li><li>Application Performance Monitoring (APM)</li><li>Cloud Technologies (AWS, GCP, Azure) exposure preferred</li></ul><h3>Education</h3>Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience.</div>------------------------------------------------------<h2>Job Family Group: </h2>Technology------------------------------------------------------<h2>Job Family:</h2>Applications Support------------------------------------------------------<h2>Time Type:</h2>Full time------------------------------------------------------<h2>Most Relevant Skills </h2>Please see the requirements listed above.------------------------------------------------------<h2>Other Relevant Skills </h2>For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.

Applications Support Analyst

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