About This Role
<p>As a Support Specialist, this professional will play a vital role in assisting customers with inquiries, troubleshooting issues, performing application and rules testing, and ensuring a positive customer experience. They will possess proven communication skills, technical aptitude, and a passion for delivering excellent customer service.</p><br /><p>Part-time Temporary position.</p><br /><p>Responsibilities:<br />- Respond to inbound phone, web, and email support for client inquiries and issue resolution.<br />- Host training sessions for clients, typically via webinar and/or on-site.<br />- Advocate for the client to ensure timely and accurate issue resolution.<br />- Document and track client interactions and resolutions.<br />- Continuously improve knowledge of the company's products and services.<br /><br />Requirements:<br />- Bachelor's degree in Computer Science or a related field, or relevant experience.<br />- 1+ year(s) of experience in customer service or technical support role.<br />- Excellent communication and interpersonal skills.<br />- Proven problem-solving and critical-thinking abilities.<br />- Ability to work independently and in a team environment.</p><br /><p>Hourly rate $16.00</p>
Ready to Apply?
This application is handled on the company's website.