Are you looking for a career move that will put you at the heart of a global financial institution? By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Role Overview:This is an excellent opportunity to join the Markets Issue Management team, working directly with senior leaders to support delivery of effective and on-time issue remediation across the Markets business at Citi.The role combines in-depth knowledge of risk and control frameworks, remediation practices and audit validation methodologies with a strong understanding of the partnership required across the first, second and third lines of defence to achieve effective and lasting outcomes. Success in the role will require the ability to engage confidently with senior stakeholders, provide robust challenge, influence decision-making, and drive accountability across a broad range of business, risk and control functions.What you'll be doing:<ul><li>Support effective issue management, including issue identification, root cause analysis/evaluation, remediation, closure, monitoring, reporting, change management and escalation to promote comprehensive, consistent, accurate, and timely issue resolution.</li><li>Provide oversight and constructive challenge over complex issue remediation portfolios, ensuring solutions deliver sustainable enhancements to the control environment.</li><li>Manage stakeholder engagement throughout the full lifecycle of remediation programmes effectively to drive issue resolution, influence decision making and deliver successful outcomes across business, risk, compliance, audit and technology partners.</li><li>Improve IA engagement by promoting awareness and knowledge of IA methodology.</li><li>Integrate lessons learned into the development of corrective action plans, promoting continuous improvement and timely closure of issues.</li><li>Leverage analytics to assess issue remediation trends, systemic control weaknesses, identify key risks, and develop actionable insights for improvement.</li><li>Drive adherence to Issue Management policies, standards and procedures while identifying opportunities to improve remediation effectiveness and governance.</li></ul>What we'll need from you:<ul><li>Significant experience in 1LoD control functions, audit, operational risk management, or compliance in the financial services industry.</li><li>Strong understanding of risk and control frameworks, including the design, assessment and execution of effective controls.</li><li>Ability to operate in large-scale initiatives, cross functional organizations, ambiguous environments and exhibit agility in navigating from current state to proposed solutions.</li><li>Demonstrated experience influencing senior executives and driving outcomes across large stakeholder groups.</li><li>Analytical mindset with the ability to identify themes, assess root causes and develop practical solutions to complex problems.</li><li>Strong leadership, decision-making, and problem-solving skills.</li><li>Strong sense of accountability and ownership, with strong results orientation.</li></ul>Education: <ul><li>Bachelor's/University degree, Master's degree preferred</li></ul>What we can offer you:We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: <ul><li>Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure</li><li>A discretional annual performance related bonus</li><li>Private medical insurance packages to suit your personal circumstances</li><li>Employee Assistance Program </li><li>Pension Plan</li><li>Paid Parental Leave</li><li>Special discounts for employees, family, and friends</li><li>Access to an array of learning and development resources</li></ul>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-KR6------------------------------------------------------<h2>Job Family Group: </h2>Controls Governance & Oversight------------------------------------------------------<h2>Job Family:</h2>Issue Management------------------------------------------------------<h2>Time Type:</h2>Full time------------------------------------------------------<h2>Most Relevant Skills </h2>Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management.------------------------------------------------------<h2>Other Relevant Skills </h2>For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.

Senior Issue Management Lead – Senior Vice President

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