Additional Considerations (if any):-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Floral ClerkDepartment: FloralFLSA: HourlyRevision Date: 07/2026About Hy-VeeAt Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.The Role and Why It's ImportantAt Hy-Vee, our floral department helps customers find the perfect arrangement for every occasion, and our Floral Clerks are a vital part of making those moments special. In this role, you'll assist customers with placing orders, create beginning-level floral designs, keep the department stocked and looking beautiful, and deliver the kind of warm, attentive service that keeps our customers coming back.Whether you're building a balloon bouquet, sending an FTD order, or helping someone choose the perfect bouquet, your work brings joy to people every single day. If you have a creative spirit, enjoy working with people, and take pride in a job well done, we'd love to have you on our team.What You'll DoNo two shifts are exactly the same, but here's what you can expect:<ul><li>Deliver outstanding customer service by greeting every customer with a smile and assisting them with placing floral orders in person or over the phone, including completing all required order paperwork</li><li>Prepare, finish, and replenish product including small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, balloon bouquets, bows, and other floral items</li><li>Send and retrieve FTD, Teleflora, and computer orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost</li><li>Review floral products for freshness and anticipate daily product needs for the department</li><li>Water plants and maintain the overall appearance and cleanliness of the department including coolers, counters, floors, and sinks</li><li>Prepare the daily delivery list and deliver orders as needed</li><li>Unload trucks, place product in appropriate storage areas, check in product, put product away, and process invoices as needed</li><li>Run the department register, receive payment, and make change as applicable</li><li>Remove trash in a timely manner and assist with general department upkeep</li><li>Answer the phone promptly and provide friendly, helpful service to customers who call</li><li>Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines</li><li>Pitch in with other tasks or special projects as they come up</li></ul>Your SkillsYou don't need extensive experience for this role; we'll provide the training you need to succeed. To hit the ground running, you'll need to be able to:<ul><li>Bring commitment to Hy-Vee's mission and a genuine passion for helping customers</li><li>Solve practical problems and follow instructions carefully in a fast-paced environment</li><li>Apply math skills including fractions, decimals, and percentages in day-to-day tasks</li><li>Communicate clearly with customers and co-workers and contribute positively to the team</li><li>Maintain confidentiality on customer order details including who sent, who received, and order contents</li></ul>Reporting RelationshipsAccountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Floral Department ManagerEducation and Experience<ul><li>Less than high school diploma or equivalent experience accepted</li><li>Six months of similar or related work experience preferred; we'll provide all the training you need to succeed</li></ul>Physical Requirements<ul><li>Frequently stand and walk throughout a shift in sales, food service, or delivery areas</li><li>Where applicable to the role: ability to safely use sharp knives and blades for food preparation</li><li>Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment</li><li>Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards</li><li>Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties</li></ul>Working EnvironmentThis is a fast-moving role with significant pressure to meet deadlines and manage multiple priorities. You'll work primarily in a store environment and can expect exposure to dirt, noise, dampness, equipment movement hazards, electrical equipment, and cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

Floral Clerk

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