Marketplace Operations Analyst

<p><b>Job Posting Title</b><br />Marketplace Operations Analyst</p><p></p><p><b>Job Description Summary</b><br />Join Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.</p><p></p><p></p><p><b>Hiring Requirements</b></p><ul><li><p>Marketplace Operations Analyst</p></li><li><p>Business Process &amp; Operations</p></li></ul><p></p><p></p><p><b>Additional Information</b></p><p></p><p><b>ABOUT THIS OPPORTUNITY</b><br />Join Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual will provide day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.</p><p></p><p><b>PRIMARY RESPONSIBILITIES</b></p><p><br /><u>Partner service and support</u></p><ul><li><p>Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat</p></li><li><p>Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.</p></li><li><p>Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders</p></li><li><p>Manage and process returns and payment disputes from external partners</p></li><li><p>Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance</p></li><li><p>Drive small to medium partner experience enhancement projects</p></li><li><p>Provide periodic reports of partner performance and returns dispute analysis and insights</p></li></ul><p></p><p></p><p><b>REQUIREMENTS</b></p><ul><li><p>Graduate within a field of Business Studies</p></li><li><p>At least 4 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry</p></li><li><p>Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization</p></li><li><p>Keen attention to detail</p></li><li><p>Strong problem solving and logical reasoning abilities</p></li><li><p>Proficient in MS Excel and MS PowerPoint</p></li><li><p>Ability to analyze data using MS Excel and Domo</p></li><li><p>Strong interpersonal, verbal, presentation and written communication skills</p></li><li><p>Able to manage multiple priorities, and work with speed and accuracy</p></li></ul><h3></h3><p></p><p></p><p></p>